Shipping & Returns

Shipping Policy

We know your little ones toes need coverage, so we strive to fulfill and ship your orders as fast as possible! Most items will be shipped on the same day the order was placed, however during busy times, it may take up to 2 business days to fulfil and ship an order. Delivery times are based off of when the package arrives to Canada Post.  We currently only ship to Canada and the US. 

Destination

Shipping Method

Delivery Time

Price

Canada-wide UNTRACKED Lettermail 2-8 business days $4.00-$5.00 depending on order size

Canada (Ontario & Quebec)

Expedited Parcel with Tracking

2-4 business days

$10.00

Canada (All other Provinces)

Expedited Parcel with Tracking

2-4 business days

$10.00

United States
Canada Post Tracked Packet USA
4-7 business days

Calculated at Checkout

 

Porch Pick Up Details 

For those living in Ottawa, we will from time to time offer porch pick up in either Riverside South or Stittsville. When you select porch pick up at checkout, we will contact you once your order is ready to coordinate a day for contactless porch pick up and include all the details you need to know for picking up your order.  

 

Return Policy

Due to COVID19, we are not accepting returns or exchanges at this time. If you are concerned about which size to order, or have any other questions before ordering, please drop us a note and we'll do our best to help size your little one or answer any questions virtually! 

Our customers are super important to us (without you, there is no nolo!) so if you are unsatisfied with our products, we want to hear about it and will work with you to find a solution. You can reach our Customer Care team at customercare@nolosocks.com